Arc3 Gases, Inc. Privacy Policy

This Privacy Policy (“Privacy Policy”) is effective September 1, 2026. To review our previous Privacy Policy, please click here.

This Privacy Policy states Arc3 Gases, Inc.’s (“Arc3’s”) policies regarding collecting, processing, and transferring any personal information (“Personal Data”) relating to (1) our customers, vendors, or suppliers, (2) individuals accessing Arc3’s websites (“Sites”), and (3) participants in our video conferencing events.

This Privacy Policy provides information on:

• What Personal Data we may collect
• How we may use that Personal Data
• How we may share that Personal Data
• How we protect that Personal Data
• Your choices regarding your Personal Data

Arc3 will only process Personal Data consistent with this Privacy Policy and the purposes for which it was collected or authorized by you.

To the extent possible, before you submit any Personal Data to Arc3, you will be informed about certain rights you have regarding Personal Data you submit and how Arc3 will process and use that Personal Data. At that time, you may consent or decline to submit your Personal Data.

What is Personal Data?

The term “Personal Data” includes any data that identifies, relates to, or could reasonably be linked to you, directly or indirectly, including your name or nickname, email address, purchase history, browsing history, location data, employment data, IP address, profiles businesses create about you, including pseudonymous profiles (i.e., “User1234”), and sensitive personal information (e.g., social security number, or bank account credentials).

What Personal Data May We Collect and How Do We Use That Personal Data?

Customers, Vendors, and Suppliers: Arc3 may collect and process the following categories of Personal Data concerning our customers, vendors, and suppliers: name and surname, contact details (e.g., IP address, email address, telephone number, residential address), job title, bank account details and financial information (including credit/income history), browsing and transaction history, etc. We may process this information to facilitate routine and common business practices, such as those related to sales orders and management, promotion and quotation submission, warranty management, credit collection, accounting, corporate transactions, defense of our interests and claims, and other legal requirements.

Website Users: Arc3 may collect Personal Data to provide information or updates about Arc3 or its products to individuals who visit the Sites. We may also use Personal Data you submit for internal purposes including Site administration, data analytics, corporate transactions, and compliance with laws and Arc3’s policies and procedures.

Video Conferencing Events Participants : Arc3 may collect Personal Data such as voice and/or video recordings during training events, meetings, conferences, and other events.

Who Provides Us with Your Personal Data?

The Personal Data that we may collect and process is derived from individuals and/or from their businesses. For website users, we collect Personal Data that you choose to enter into the Sites.

Arc3 may also receive Personal Data from third parties who provide services to us, such as trade shows and mailing or other list services.

Why Do We Process Personal Data?

Categories of Personal Data we may collect and the purposes for which we may use the data include:

• Complete a Transaction: You may provide Personal Data to Arc3 so you can purchase products and services from Arc3 online or through Arc3 catalogs, enter a sweepstakes or other promotion, register electronically for programs or events, or otherwise submit information through this Site.
• Contact Us: You may submit an inquiry or comment to Arc3 along with your name and contact information. Arc3 uses this information to reply to your inquiry.
• Questionnaires and Surveys: Arc3 may ask users of our Sites to provide Personal Data when they complete optional online surveys and opinion polls to help us better meet their needs.
• Customer Updates: Arc3 may ask you to provide your name and contact information so we can send you updates about our products, promotions, safety data sheets (SDSs), and safety and compliance information.
• E-Commerce Account: If you create an account on an Arc3 Site, we collect the account information that you submit, such as your name, email address, and log-in information. We also collect information regarding your orders through the account, such as your history of purchases.
• Emails for Marketing Information: If you give us your email address and (if required) consent to receive marketing information, Arc3 may send you information about products, advertisements, videos, contests, and e-newsletters. Some of our marketing materials and information use cookies and other online tracking and analytical tools so we can better understand your experience and preferences. Arc3 will collect any data related to this marketing in accordance with this Privacy Policy and our Cookie Policy. Please see the section in this Privacy Policy that offers you choices regarding your Personal Data for more information on how to opt out or unsubscribe from such emails.
• Mobile Applications and Internet Connected Devices: Arc3 may receive Personal Data during your access to and use of any Arc3 mobile application. We may collect first and last names, email addresses, online identifiers, and other Personal Data used to register with, download, or access the relevant mobile application. We may de-identify, aggregate, and analyze this data in order to develop more effective and efficient products and services.
• From Third Parties: Arc3 may receive Personal Data from third parties who provide services to us, such as trade shows and mailing or other list services. Such Personal Data may include your name, email address, phone number, job title, and business or personal address.
• Corporate Transactions: Arc3 may need to disclose some Personal Data in order to comply with requests from prospective or actual purchasers of Arc3 or all or some of Arc3’s assets, or in connection with Arc3’s prospective or actual purchase of companies or assets.
• Video Teleconferencing Training Events, Meetings, Conferences and Other Events: Arc3 may record the content, conversations, and discussions in the course of these video teleconferencing events and Arc3 may store or hire a third party service to store records of these events for the following purposes: training; the need to document corporate decision-making processes; and to make the video teleconferencing events available to registered participants of the events to allow them to review the events after they have finished.
• Any Other Form of Contact Where You Submit Your Personal Data: You may, in connection with a service, product or other subject, provide us with your Personal Data in other ways, such as through contacting us directly or through a third-party service provider, through the use of comment boxes or by emails through a Site. In these circumstances, the scope of Personal Data will be limited to what you (either directly or indirectly) provide to us, and we will handle any such Personal Data in accordance with this Privacy Policy.

Do We Collect Special Categories of Personal Data or Information on Children?

Arc3 does not ask for, and does not collect, Special Categories of Personal Data related to our customers, vendors, suppliers, website users, or video teleconferencing event participants.

Children’s Privacy: Arc3’s Sites are not directed to children under the age of sixteen, unless otherwise provided by applicable laws, and we do not knowingly collect Personal Data from children. We may ask you to confirm that you have not and will not provide such information to us or in postings on the Site when you register. If we become aware that such information has been provided or posted on the Site, we will delete it from our records.

How Do We Share Your Personal Data?

Arc3 does not sell or lease any Personal Data, such as email addresses, collected from customers, vendors, suppliers, Site users, or from video teleconferencing participants. The following are the ways we may share your information:

• Intra-Group: We share Personal Data about you within Arc3 for all the purposes listed above.
• Third-Party Service Providers: We share your Personal Data with third-party service providers under contract with Arc3 to help us provide services or events to you and process Personal Data on our behalf for the above-mentioned purposes. We may retain a third party to help us determine what marketing information you might find useful or help us make video teleconferencing events available to you. The service providers are bound by law and/or contract to protect the confidentiality and security of Personal Data, and to only process your Personal Data to provide requested services and only act on our documented instructions.
• Other Entities: Arc3 may share data with other companies, vendors and business partners to perform functions for Arc3, whereby these companies are themselves responsible to determine the purposes and/or means of the processing and for the lawfulness of the processing. We may disclose your Personal Data to an attorney in the process of obtaining legal advice. We use a third-party service provider to process credit card information you submit.
• Required Disclosures: Arc3 may be required to share Personal Data with courts, tribunals, opposing or other related parties to the proceedings and their professional advisors, in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
• Legal Compliance and Protections: Arc3 may disclose account and other Personal Data to courts, tribunals, opposing or other related parties to the proceedings and their professional advisors, when we believe disclosure is necessary to comply with the law or to protect Arc3’s, our users’, or others’ rights, property, or safety. This may include exchanging Personal Data with other companies and organizations for fraud prevention and credit risk reduction.

How Do We Address Site Privacy and Tracking?

Arc3 allows Site visitors to control their privacy and tracking through use of a cookie consent banner that provides explicit options for visitors to accept, reject, or customize non-essential tracking preferences.

Cookie Disclosures

We automatically collect certain information to help us understand how you use our Site. For example, each time you visit our Site, we may automatically collect your IP address, browser and computer type, access time, the webpage from which you came, and the webpage(s) that you access during your visit.

How we use Cookies: We use cookies and related technologies (“Cookies”) on our Site to gather information when users navigate through the Site, to enhance and personalize the experience, to understand usage patterns, and to improve our Site, products, and services.

Cookies on our Site are generally divided into the following categories:

• Essential Cookies: These cookies are strictly necessary to provide you with services available through our Site and to use some of their features, such as access to secure areas. Because these cookies are strictly necessary to deliver the Services, you cannot refuse them without impacting how our Site functions.
• Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Site but are non-essential to its use. However, without these cookies, certain functionality may become unavailable.
• Analytics and Customization Cookies: These cookies collect information that is used to help us understand how our Site is being used or how effective our marketing campaigns are, or to help us customize our Site for you in order to enhance your experience.

How to control Cookies: Arc3 allows Site visitors to control their privacy and tracking through use of a cookie consent banner that provides explicit options for visitors to accept, reject, or customize non-essential tracking preferences.

You can review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your settings, you may not be able to use features of the Site.

This site uses Google Analytics. To learn more about the use of Cookies by Google for analytics and to exercise choice regarding those Cookies, please visit the Google Analytics Opt-out Browser Add-on.

To learn more about how Google Analytics collects and processes data, please visit the “How Google uses data when you use our partners’ sites or apps”.

The opt-outs described above are device- and browser-specific and may not work on all devices. If you choose to opt-out through any of these opt-out tools, this does not mean you will cease to see advertising. Rather, the ads you see will just not be based on your interest.

How Do We Comply with the California Consumer Privacy Act (“CCPA”)?

If you are a California resident you have certain rights regarding the collection, use, and sharing of your Personal Data.

• Right to Know. You have the right to request that we disclose to you: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information collected or shared; (3) the purposes for which we collected or shared your personal information; and (4) the categories of third parties to whom we have disclosed personal information about you. Prior to disclosing the information, we are required to verify that the individual making the request is indeed the individual to whom the information relates. Once we receive a verifiable request, we must disclose to you the information requested for the twelve months preceding your request. The law gives us 45 days to provide the information to you. Please note that if the information you request reveals details directly or indirectly about another person, we will need to seek consent of that person before we can disclose that information to you. In certain circumstances, where disclosure of part or all of the information you have requested would adversely affect the rights of others, we may not be able to disclose the information to you, in which case we will inform you promptly and give you the reasons for our decision. Please further note that CCPA provides for certain exclusions for information that relates to business-to-business communications and information protected under evidentiary privileges.
• Right to Delete. You have the right to request deletion of the personal information about you that we have received from you. Prior to deleting the information, we are required to verify that the individual making the request is indeed the individual to whom the information relates. Once we receive a verifiable request, the law gives us 45 days to respond. Generally, we must delete the information at your request and require our vendors to do so as well. However, the law provides certain exceptions and exclusions that allow us to retain the information even if you have requested that it be deleted. If we do not erase the information pursuant to one of those exceptions, we must inform you of that fact and of any rights you may have to appeal our decision.
• Right to Opt Out. You have the right to opt out of the sale of your Personal Data.

• Right Against Discrimination. California residents have the right to not be discriminated against for exercising their rights under the CCPA.
• Sensitive Personal Information. Unless you provide it to us in a free text form, we do not knowingly collect Sensitive Personal Information, as defined by the CCPA or similar state laws, through online sources.

Please note that your CCPA rights are subject to certain conditions and exceptions and that the law allows for extensions to the mandatory period to respond to your requests in certain cases.

Should you have any questions regarding the rights you might have under California law or wish to exercise your CCPA rights, please make such a request by emailing us at DataProtection@arc3gases.com, or by calling 910-892-4016, or by mail to:1660 U3 301 South, Dunn, NC 28334.Attn: Privacy Coordinator

How Do We Protect Your Personal Data?

Arc3 has put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Personal Data Arc3 may collect from loss and misuse and unauthorized access, disclosure, alteration, or destruction. Please note, however, that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Data.

How Do Third-Party Websites Protect Your Data?

Arc3’s Sites contain links to other third-party websites. Arc3 does not control and is not responsible for the operation of such websites. Please refer to those websites’ privacy policies if you have questions about their privacy practices. For example, by visiting and using this Site, you agree to be bound by the YouTube Terms of Service and acknowledge that the Site uses YouTube API services and the connected application of the Google Privacy Policy.

How Can You Unsubscribe from Emails?

You may choose to stop receiving marketing or promotional emails by clicking on the Unsubscribe link at the bottom of the email.

How Can You Update Your Personal Data?

You may use the link in the “Contacting Us” section of this Policy to provide us with your updated or corrected Personal Data or to request that we delete your Personal Data.

If you have an online account and login with us, the Site provides you with the option to update or correct information previously provided for that account by navigating to the Profile module of your account to access your Personal Data and correct, amend or delete inaccurate information. Note that this information will only be updated in your online account and other account information may need to be revised by contacting credit@arc3gases.com.

What is Our Data Retention Policy?

Arc3 retains your Personal Data collected for as long as reasonably necessary to fulfill the purposes for which Personal Data are collected and to comply with legal obligations or for the establishment, exercise, or defense of a legal claim.

For our customers, vendors, and suppliers, we retain their Personal Data for the duration needed to complete or facilitate our contract, agreement, or engagement, and for a reasonable amount of time thereafter in accordance with our legitimate business needs and functions.

We shall retain certain Personal Data of Site visitors for no longer than reasonably necessary to fulfill the purposes for which Personal Data are collected, to comply with legal obligations, or for the establishment, exercise, or defense of a legal claim.

The Personal Data of unsuccessful job applicants will be deleted in accordance with Arc3’s normal document retention policy.

We retain any video or voice recordings of our video teleconferencing events in accordance with Arc3’s normal document retention policy.

Is Personal Data Transferred Across Borders/Internationally?

Personal Data collected from our customers, vendors, and suppliers, Site users, job applicants or from video teleconferencing event participants is stored on servers located in the United States, and Arc3 does not knowingly transfer Personal Data across borders/internationally.

Concerns

If you have any concerns about the privacy of the Personal Data you have provided to Arc3, please email us at DataProtection@arc3gases.com. Arc3 will investigate and attempt to resolve any complaints you have and any disputes regarding the use and disclosure of your Personal Data in accordance with this Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with the Site, you can email us at DataProtection@arc3gases.com.

PRIVACY POLICY UPDATES

If we change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your Personal Data, we will notify you by prominently posting a notice of such changes before making them and by stating the effective date of the changes.